Terms of service

TERMS OF SERVICE

ZURI BY LEBO MZOBE

Last Updated: 5 November 2026

1. INTRODUCTION

Welcome to ZURI BY LEBO MZOBE ("ZURI", "we", "us" or "our").

These Terms of Service ("Terms") govern your access to and use of our website, www.shopzuri.co.za, including its products, content, features and related services (collectively, the "Website").

By accessing or using our Website, you agree to these Terms and all applicable laws and regulations.

If you do not agree with these Terms, please refrain from using our Website.

2. ELIGIBILITY AND ACCEPTANCE

By using our Website, you confirm that:

  • You are at least the age of majority in your country of residence or have the consent of a parent or legal guardian where legally permitted.

  • You have the legal capacity to enter into binding agreements.

  • Any information you provide is accurate and complete.

If you access our Website on behalf of a business or legal entity, you confirm that you have the authority to act on its behalf.

3. OUR PRODUCTS AND SERVICES

ZURI is a contemporary fashion brand offering clothing, accessories and related fashion products.

Our collections may include corsets, skirts, occasion wear, corporate wear, evening wear and other fashion designs as our product range develops.

Our Website is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

All products are subject to availability.

We reserve the right to introduce, modify or discontinue products at our discretion, subject to applicable law and existing customer rights.

4. ACCOUNT REGISTRATION

Certain features of our Website may require you to create an account.

If you register an account, you agree to:

  • Provide accurate and current information.

  • Maintain the confidentiality of your login credentials.

  • Notify us promptly of any suspected unauthorised account activity.

  • Accept responsibility for activities conducted through your account to the extent permitted by law.

We may suspend or restrict accounts where there is evidence of fraud, misuse or violation of these Terms.

5. PRODUCT INFORMATION AND PRICING

We make reasonable efforts to ensure that our product descriptions, images, prices and availability information are accurate.

However, please note:

  • Product colours may appear slightly different depending on your device's display settings.

  • Product availability may change.

  • Prices may be updated without prior notice, subject to applicable law and confirmed orders.

  • Product images are intended to represent the advertised items as accurately as possible.

All prices are displayed in South African Rand (ZAR), unless otherwise stated.

Any applicable delivery fees or additional charges will be communicated before an order is completed.

We reserve the right to correct genuine pricing or product-information errors, subject to applicable consumer protection laws.

6. SIZING AND PRODUCT SELECTION

Customers are responsible for reviewing product descriptions, available sizes, measurements and selected options before placing an order.

Where provided, size guides are intended to assist customers in selecting suitable clothing sizes.

Customers should carefully review their selections, including:

  • Clothing size.

  • Colour.

  • Style or neckline.

  • Skirt length.

  • Any other available product options.

If you require assistance with sizing or product information, please contact us before placing your order.

Nothing in this section limits your statutory rights where products are defective, incorrectly described or otherwise do not meet applicable legal requirements.

7. ORDERS AND PAYMENT

By placing an order through our Website, you agree to provide accurate billing, contact and delivery information.

All payments must be processed through the payment methods made available at checkout.

We reserve the right to review, refuse or cancel orders where reasonably necessary, including cases involving suspected fraud, incorrect product information or unavailable stock, subject to applicable law.

If payment has already been received for an order that we cannot fulfil, we will arrange an appropriate refund in accordance with applicable law.

Order confirmation and fulfilment communications will be sent using the contact details provided during checkout.

8. SHIPPING AND DELIVERY

We aim to process and deliver orders within the timeframes communicated on our Website or during checkout.

Delivery times may vary depending on:

  • Product availability.

  • Delivery destination.

  • Courier operations.

  • Public holidays.

  • Circumstances beyond our reasonable control.

Shipping fees, available delivery methods and estimated delivery times will be communicated where applicable.

Please refer to our Shipping Policy for further information.

Your statutory rights concerning delivery remain unaffected.

9. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by our Returns and Refunds Policy and applicable consumer protection laws.

Customers are encouraged to review the relevant policy before making a purchase.

Any restrictions on returns or exchanges will apply only to the extent permitted by law.

Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be waived, including rights relating to defective goods, incorrect products or other circumstances protected by applicable legislation.

10. USER CONDUCT

When using our Website, you agree not to:

  • Engage in fraudulent or unlawful activities.

  • Violate applicable laws or regulations.

  • Attempt to gain unauthorised access to our systems.

  • Upload or distribute malicious software.

  • Interfere with the operation or security of our Website.

  • Infringe the intellectual property rights of ZURI or third parties.

  • Use automated tools to disrupt or misuse our services.

We may restrict access to our Website where reasonably necessary to prevent misuse or unlawful activity.

11. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content displayed on our Website, including logos, photographs, designs, product descriptions, graphics and other creative materials, belongs to ZURI or its respective rights holders.

These materials are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit or use our protected content without appropriate permission, except where permitted by law.

12. THIRD-PARTY SERVICES AND LINKS

Our Website may contain links to third-party websites or use external services, including payment processors, delivery providers and other service partners.

These third parties may operate under their own terms and privacy policies.

We are not responsible for third-party websites or services outside our control, except where responsibility arises under applicable law.

We encourage customers to review the relevant terms and privacy policies when using external services.

13. USER-SUBMITTED CONTENT

If you voluntarily submit reviews, comments, photographs or other content to ZURI, you confirm that you have the necessary rights to share that material.

You grant ZURI a non-exclusive, royalty-free licence to use, reproduce and display such content for purposes reasonably connected with operating our business and Website, subject to applicable privacy and intellectual property laws.

You remain responsible for ensuring that submitted content does not violate the rights of others.

14. PRIVACY AND DATA PROTECTION

We respect the privacy of our customers and Website visitors.

Personal information is collected, processed, stored and protected in accordance with our Privacy Policy and applicable data protection legislation, including South Africa's Protection of Personal Information Act (POPIA), where applicable.

Our Privacy Policy explains how we handle personal information, including information collected during account registration, purchases and customer communications.

Please review our Privacy Policy for further details.

15. WEBSITE SECURITY

We take reasonable measures to maintain the security and functionality of our Website.

However, no online platform can guarantee uninterrupted operation or complete protection against every security risk.

Customers are encouraged to protect their account information and use secure internet connections when making purchases.

16. WARRANTIES AND DISCLAIMERS

We aim to provide accurate information and reliable services.

However, Website availability and functionality may occasionally be affected by maintenance, technical issues or circumstances beyond our reasonable control.

To the extent permitted by law, we do not guarantee that the Website will operate without interruption or technical errors.

Nothing in these Terms excludes, restricts or modifies any warranties, guarantees or consumer rights that cannot lawfully be excluded under applicable legislation.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ZURI will not be responsible for losses arising from circumstances beyond our reasonable control or from misuse of our Website.

Any limitation of liability under these Terms applies only where legally permitted.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability arising under applicable consumer protection legislation.

18. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify ZURI against reasonable losses, claims or expenses arising directly from your unlawful use of our Website, intentional misconduct or infringement of third-party rights.

This provision does not apply where such losses arise from ZURI's own unlawful conduct or where indemnification would be prohibited by applicable law.

19. TERMINATION OF ACCESS

We may suspend or terminate access to certain Website services where a user materially breaches these Terms, engages in fraudulent activity or poses a security risk.

Any such action will be taken in accordance with applicable law.

Termination does not affect rights or obligations that arose before termination, including outstanding orders and statutory consumer rights.

20. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory laws that may apply.

Any disputes arising from the use of our Website or the purchase of our products will be handled in accordance with applicable South African law.

Nothing in these Terms restricts a consumer's right to approach a competent court, regulator, ombud or other authorised dispute-resolution body where permitted by law.

21. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in our business operations, products, services or legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise permitted by law and will not unlawfully affect rights arising from previously confirmed transactions.

22. CONTACT INFORMATION

For questions regarding these Terms of Service, orders or general customer enquiries, please contact:

ZURI BY LEBO MZOBE

Website: www.shopzuri.co.za

Email: Hellozuri.support@gmail.com

We aim to respond to customer enquiries within a reasonable timeframe.